Most Frequently Asked Questions: An In-Depth Q & A

The below article will include our most frequently asked questions from job seekers

Question: I am a new candidate. How do I register and apply to a job?

Answer: On the career page, select the position(s) you'd like to apply to, and click "Apply". You will then first register by providing your email address and new password for your account setup. Click "Next" or ">" if on a mobile device to continue in the process.

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Question: I am existing candidate and have forgotten my password. How can I reset it?

Answer: Click "Existing Candidates" at the upper right-hand corner of the screen. Then select "Forgot your password?" and follow the on-screen instructions from there.

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Question: I have applied to a job and would like to check on my application status.

Answer: We recommend following up directly with the hiring agency or the hiring manager to learn more about their recruitment process and check on your application status. This information might be on the job description of the position you applied to.

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Question: I have uploaded an attachment an attachment in error or need to replace it. How can I delete it and upload a new one?

Answer: To manage your attachments, return to the career site and log in with your account credentials. After logging in, select the 'Files' tab. From there, you can add, delete, and download your attachments.

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Question: What do the "eye" and "pencil" icons mean within my account portal?

Answer: The 'Eye' icon indicates a closed position for which you can review your application. The 'Pencil' icon indicates an open position where you can edit and re-submit your application, though it is not necessary since it is complete.

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Question: I have applied to a job but my references haven't been contacted. Why is that?

Answer: We recommend following up directly with the hiring agency or the hiring manager to learn more about their recruitment process. This information might be on the job description for the position you applied to.

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Question: How do I add another employer or my current employer to my application?

Answer: Within the employment application at the end of each employer section, there is a question that asks "Have you been employed by another company or firm?". Answer that with "Yes" and you will be able to add another employer. Answer that with "no" and you will move onto the next section. Please note that you are only allowed to add up to six employers on the employment application.

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Question: I am trying to upload my transcript but I am receiving a message that I cannot upload it because it is encrypted.

Answer: The system does not take encrypted files and you will need to try and remove it. Our recommendations are below:

1. Within the file's settings, Choose “Tools” > “Protect” > “Encrypt” > “Remove Security.”
2. Take a picture of it with your smart phone and try uploading it
3. Scan it to yourself and try to upload
4. Contact the owner of the document and ask them to remove the encryption for you

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Question: How do I update my personal information, such as my email address, phone number, or mailing address on my account?

Answer: Once you are logged into your candidate account, click on your name or profile icon located in the upper right corner of the screen. Select "Edit Information" to change any personal details. After making your changes, click "Update" to save them.

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Question: How do I create a general profile?

Answer: To create a general profile, click "Create Job Alert" (or the "Bell" icon if you are on a mobile device) then click "Create General Profile".  Creating a general profile allow you to submit an employment application, upload your resume, and declare your interests to the hiring team without applying to a position.

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Question: How do I save my application progress?

Answer: Your application progress will save automatically up the page you are on.